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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
The online ordering tool Catertrax accepts orders up to 120 hours or 5 days in advance.
To ensure the optimal selection and the best possible service, we kindly ask that events be booked at least seven business days in advance.
We understand events arise unexpectedly, and we will do our best to accommodate your needs.
If an order is placed less than 72 hours in advance, a $15 late charge will automatically be added to your invoice.
Customised service and menus will require 15 business days for creation, product availability and pricing.
For all student menus...prices have been decreased as all items are "pick up" only at Trim Hall.
Any Serviced event will require a wait staff fee of $290.00 per staff member.
Special diets are accommodated upon request, we kindly request that your needs be submitted to the catering team as soon as possible.
Special diets are accommodated upon request, we kindly request that your needs be submitted on the online ordering form.
We handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut, tree nut products, and other potential allergens in our food production areas.
Due to our open kitchens that handle gluten and other potential allergens, we cannot guarantee that any menu items that are made in-house are free of any potential allergen(s).
We will make every effort to avoid cross-contamination if informed of the potential allergen(s) in advance.
If an order does not meet the minimum guest count or minimum quantity count, an additional charge of $25.00 will be applied. Please refer to the catering guide for minimum orders on menu items.
We kindly request a confirmed number of guests or any changes to your order to be specified 3 business days before the event. This number is considered the guaranteed guest count. The final guest count cannot be reduced within the 72-hour time frame before the event. Guest count can be increased. The price and menu may vary for the increased numbers, as these are based on product availability.
Cancellations must be made five business days before the contracted event date. Cancellations must be made in writing, three business days before your event. A 25% charge will be assessed if a cancellation is made within 48 hours of the event. If an event is cancelled less than 24 hours before the event, the client is responsible for the full amount.
Based on the guest counts and quantities of menu items and equipment needs a waitstaff may be added to your order for setup needs and replenishing of menu items Events that have large amounts of HOT food items may be subjected to additional waitstaff fees to execute the event and refresh the food pans.
All Craving Stations and Action Stations will require a Chef Attendant.
All disposable service ware will be furnished as an accompaniment to all items purchased. We provide high-quality disposable paperware or eco-friendly products.
There is an additional cost of $2.50 per person to service ware that is requested and not our standard. Eg: Acrylic and Bamboo plates
If any catering or rented equipment used for an event goes missing, when we retrieve them will result in a replacement charge based on the cost of the equipment.
Chartwells does not mix our services or equipment with any outside vendors.
China is available upon request, and the order must be placed 5-7 days in advance. China fees are applicable and include flatware, salad/entrée/dessert plates, and beverage glasses. A fee will apply for the special request.
Tablecloths are supplied for all food and beverage service tables at events. Tablecloths for non-food tables are available for an additional $11.99. Napkins are available for $1.50 per person.
We request tax-exempt forms be emailed to catering@babson.edu five business days before the event.
Large 5-gallon dispensers are available for conferences, lectures and meetings on campus.
A form of payment (Cost center or credit card) is kindly requested three business days before the event date.
We ask that contracts be paid in full within one business day following the event.
For Invoices totaling less than $100 an additional charge of $25 will be charged as delivery fee.
The reserving party must complete a Registration of Alcoholic Beverage Distribution Form (12c) for review and approval. We do not provide alcohol services for events that are serviced by outside caterers.
The reserving party must complete a Registration of Alcoholic Beverage Distribution Form (12c) for review and approval. We do not provide alcohol services for events that are serviced by outside caterers.
A corkage fee of $1.00 per drink will be charged on all donated products that is requested to be served by a catering staff.
Our policy requires 45 days' notice for all liquor licenses for catered events.
If the event is open to the public then a special one-day event form is required and catering needs to be contacted 60 days before the event at catering @babson.edu
Please fill out the 12C form on the EMS page for all alcohol-related events.
For the health and safety of our guests, it is our strict policy that all food must remain with the catering department at the end of the event for proper disposal. Unless specifically ordered and contracted as carry-out items, no food or related products may be removed from the service area, except by authorized representatives of the catering team. The Catering team cannot provide containers (To-Go boxes) for packaging leftover food. Our policy prohibits us from allowing guests to remove any remaining food or beverages. If food is removed from an event, the catering department isn’t responsible or liable for the quality or safety of these items.
